Tianjin

hjn4562nxry · 14 de Julho 2013

'an. With the continuous emergence of new forms of consumption of tourism consumption and online shopping,

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, TV shopping, mobile shopping, cross-regional complaints is increasing. Recently learned from the City Consumers Association, 21 cities, including Tianjin Consumers Association (CC, Consumer Protection Committee) jointly signed a "the urban consumer rights through train memorandum of cooperation" will work together to create a smooth, fast and efficient rights channels and information exchange, the rights to interaction and cooperation mechanism. This means that in the future the city consumers in 20 cities signed a "memorandum of cooperation" consumption there is a dispute or controversy, complaints can be close to the city Consumers Association, which greatly reduces the cost of off-site rights. According to reports, signed a "memorandum of cooperation" of 21 cities including Beijing, Tianjin, Shanghai, Chongqing, Hong Kong, Macau, Hangzhou, Shenyang, Dalian, Changchun, Harbin, Nanjing, Xiamen,

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, Jinan, Qingdao, Wuhan, Guangzhou, Shenzhen, Chengdu ,

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, Kunming, Xi'an. According to the signed memorandum of cooperation ", the 21 cities of the Consumers Association (CC, Consumer Protection Committee) to achieve inter-regional off-site processing of the complaint. In other words, consumers in 21 cities in the future in any city in the agreement to buy goods or services, damage to their legitimate rights and interests, the domicile of the consumer organizations complained to him by phone, mail, fax or letter . Local consumer organizations, after receiving complaints as soon as the complaint to be transferred to the location of the complaints or operated consumer organizations. Complaining party location or operated consumer organizations,

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, to carry out a serious investigation of the facts of the dispute, verification, and the principle of quickly and efficiently dealt with as soon as possible. The operator has serious violations should be promptly advise the administrative department. In addition, 21 cities consumer organizations set up information exchange, interactive activities, joint rights protection mechanism. Will regularly communicate with each other to exchange complaints hot spots, consumer tips, consumer alerts and other information, timely information on consumer rights around the dynamic analysis of complaints and priorities, and work together to build the city Consumer Rights League network. Of the unit in a timely manner typical case of consumer rights, consumer surveys, comparative trials, consumer alert, consumer tips and other information posted on the website; to study consumer rights in the hot and difficult, focus,

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, and cutting-edge issues, seeks to address measures; on consumer rights common problems in the spirit of sharing resources,

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, the principle of maximizing social benefits, the organization held a special seminar, carried out jointly by the consumer survey, comparison tests, jointly issued a consumer alert, views and suggestions to maximize consumer rights audience surface. In which the relationship between consumers personal safety and health hot and difficult issues, to build a consumer safety warning mechanism. Insiders rights through train there are three major In fact, the off-site nearest consumer complaint mechanism is not established for the first time. It is understood that before the opening of consumer rights through train in the 21 cities, Tianjin Consumers Association has been implemented in three consumption loop off-site nearest consumer rights protection mechanism. The three major consumer circle: the Bohai Economic Zone Consumers Association jointly organized by three provinces and two cities consumer shopping district, covering Hebei, Shandong, Liaoning,

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, Tianjin, Beijing; the four municipalities district, including Tianjin, Beijing, Shanghai, Chongqing; Tianjin ,

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, Shenzhen, Hong Kong, Macau constitute tourist district. According to each other before signing the agreement, the city consumer consumer disputes in any one of the three consumer circle, or in the domicile of the consumer association or lodge complaints to consumer disputes, the Consumers Association of the region or CC through internal mechanisms for cooperation, the admissibility of the complaint promptly go to the appropriate area for processing,

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, to facilitate the consumers to the nearest complaints. Industry sources, in different places the nearest consumer rights protection mechanism to implement over the years, the effectiveness of rights is not obvious, remote rights difficult still plagued by many consumers. In this regard, the city has long been engaged in the work of consumer rights lawyers believe that Wei Wei rights through train, there are three deficiencies. Less than 1 only 21 cities coverage is too narrow Wei Wei believes that, although the rights through train 21 cities,

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, but the whole range is too narrow Rights Alliance coverage. Rights nearest off-site consumption requirements of consumers and businesses are all these 21 cities, as long as the party is not within range, you can not start the nearest off-site consumption rights protection mechanism. At present there are nearly 700 large and medium-sized cities, rights through train only 21 cities, most of the city's consumers are excluded. Urgent need to establish a nationwide this mechanism,

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, the Consumers Association from the point of view, if we can all consumer organizations across the country together, adding Rights Alliance, the cost of future rights of consumers in different places will drop substantially. Less than 2 no details of the convention lack of oversight mechanisms Wei Wei also worried that the "memorandum of cooperation" agreement in the lack of the necessary oversight mechanisms, and there is no agreement in the "Memorandum of Cooperation" turn to do the time limit for off-site processing of the complaint, reply deadlines, penalties and other conventions. If Consumers Association do not match, or not to investigate, then as a transfer to the Consumers Association of parties without any constraints. Less than 3 consumers do not understand the rights process Wei Wei also believes that the rights and lack of transparency consumer through train facing a big problem. Before off-site consumption in the city nearest complaints, often by telephone or letters, and finally consumers can only wait until a whether to accept or whether the outcome of the settlement, but how to investigate complaints, feedback, consumers are unable to grasp which the specific circumstances. Serious net purchases of goods three packs of "shrink" the people who regularly shop online may have had this experience, sent to their online ordering goods delayed for various reasons. In this process, the commodity is likely to miss the "7 days or return, 15 days replacement Warranty valid. Warranty valid the net purchases of goods when counting from the date of shipment or receipt date With the growing number of online shopping, this issue has become the major issues involved in the vital interests of the many online shopping consumers. Recently, Chinese consumers with the Consumers Association of Beijing, Tianjin, Shanghai,

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, Chongqing and other cities (CC, Consumer Protection Committee) of 22 consumer advocacy group had issued a consumer perspective, agreed that net purchases of goods Three Guarantees shall be valid from the date of receipt of the date of calculation. Warranty Regulations in China, including the "Mobile Telephone repair, replacement and return liability," "micro-computer repair replacement return the liability of home audio-visual replacement return goods repair liability", most of the Warranty valid method of calculating provisions since the date of the issuance of the invoice. " Online shopping, TV shopping, mobile shopping, and a variety of remote shopping to go through the logistics and distribution sectors, consumers placing orders, because the holiday surge in orders, merchants out of stock, or express courier company such as rain and snow cause delays, consumers is likely within 7 days or even 15 days can not receive the goods ordered. At this time, the 7th or return 15 days replacement Warranty valid for online shopping consumers have to some extent lost its meaning. Net purchases of goods Warranty valid "shrink" the 22 consumer rights organizations agree that far ahead,

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, if you can not solve the invoice date and consumer problem of the unity of the date of actual receipt or invoice date, consumers enjoy the Warranty the rights and interests of the provisions would be difficult to protect. Therefore, the network of goods and services operators and consumer e-commerce way to complete the transaction, as the place of performance of the contract for the sale should be based on the time and place of the consumer to check the goods, and so the initial calculation of the three packs of validity to determine the quality of goods and services time by the relevant departments of the state of online shopping Product Warranty valid starting computation time re-make it clear that in order to avoid the continuous generation of such consumer disputes. Warranty is valid from the day the date Warranty valid for online shopping, the end of the counting from the day For this problem, consumers, network businesses, websites each have their own say. Buyer said: counting who lives in Hongqiao District, Ms. Lee from the day of receipt of goods Taobao recently purchased a chic shoe, compact structure, fine appearance is her favorite in online payment later, she began anxiously awaiting the goods are delivered. "Temporary duty two days after the arrival of the shoe has been on the neighbor, not packaged." Until Ms. Lee came home and found the corner of the shoe visible scratches, like used, Ms. Lee very angry, so theory and sellers want to return, this time happened to be the seventh day after delivery. Seller: "I'm sorry, your goods can not be returned." Ms. Lee: "Why 7 days unconditionally do not say " Seller: "is displayed on the computer, seven days has passed,

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, can not be returned." Ms. Lee : "I get the goods only four days." Seller: "We start from the day of the payment ..." She looked at the computer screen, unable to speak, "7 days should not I sign for the goods the date sellers say I really can not accept. "seller said easily find the the network Taobao shops, asked in detail about the seller" 7 days returned unconditionally "meaning, most of the seller will be referred to as: payment or delivery date payment the same day or the day of delivery, a handful of people in receipt of the goods, and in the seller's shop is not described in detail. The customer service said: counting from the time of receipt of goods Subsequently, the reporter interviewed Taobao customer service, it was introduced, "7 days unconditional returned" service is one of the consumer protection service. : When buyers use PayPal to buy support 7 days unconditionally "goods (logistics sign a single time) within 7 days after the receipt of goods, due to buyer's subjective reasons do not want to complete this transaction, The seller is obliged to provide return service to the buyers; if the seller fails to meet its obligations, the buyer the right to Taobao launched complaints to the seller in accordance with the rules and apply the "7 days no reason returned" claims. Authorities suggested that the public before online shopping and the seller must agree in all respects, certified according to if there are problems. Reporter Huang Xuan

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